John won’t take any of our vehicles for repairs or maintenance to a place where he’s not allowed in the shop, to watch, ask questions and talk to the technicians. This goes for our airplanes, cars and even (or especially) his beloved Harley Davidson. As busy as he is, he makes it a point to get to know the folks doing the work, and to understand what they’re doing and why.
He is not comfortable flying or driving (or watching me fly or drive) anything unless he’s intimately acquainted with the insides.
John’s curiosity and the camaraderie he builds with people who work on our stuff is not at all uncommon among the very best (and most particular and loyal) consumers for aviation products and services.