Although we have written about this before, we’re asked all the time.
Of all the crazy things you could be doing, why Aviation? And why Marketing? And why do you care so much about your clients having full pipelines?
Knowing where someone comes from is a big part of understanding their motivation, so we love sharing origin stories!
So, we share our reasons (and the background behind them for these questions:
- Why aviation?
- Why marketing?
- Our crash & burn stories
- Our mission and why we care so much about helping aviation companies sell more of their products and services.
Watch or Listen to This Episode:
Frontier Airlines was putting in a new service in Glendive Montana when he was seven years old. He had the opportunity to sit up front with the pilot.
He was pretty much ruined for any other job since that time. Pretty much every dime he made as a kid doing odd jobs, working on his grandparents’ farm, and washing airplanes and fixing radios at the local airfield went toward flight training and flight time.
Personally, I have always loved to travel, but had never considered the possibility of sitting in the front office of an airplane until I was in my 30s.
He thinks like a pilot. In everything.
He’s methodical and disciplined and checklist-y. And he doesn’t think anything is too crazy or impossible, it just requires planning to do crazy things in the safest possible way.
I like this aspect of his personality, and how he brings that mindset to skiing, scuba diving, international adventures, motorcycle trips, and any of the other things we do.
And of course, it rubbed off on me, and I had to get my Private Pilot Rating soon after.
(Actually, John picked it up and I met him halfway to Salt Lake, but more on that later.)
So, we leased the plane to a flight school and I flew it as much and as often as my schedule would allow.
We LOVED that plane!
As it turned out, we later had to sell the plane to finance our company, but again, that comes later in the story. . .
is where things happen – nothing happens till somebody sells something, and marketing is the solution to nearly any problem.
Working with large companies, there are some interesting nuances.
The good part is that we had almost unlimited budgets. The bad part is that almost everything needs to be approved by an imposing board of people in suits sitting around a mahogany table.
Of course, I needed a creative outlet!
The companies I worked with wanted to get onboard, but they also wanted to maintain the mahogany boardroom level of control.
John and I worked for many Fortune 50 companies, plus some smaller companies, and learned a TON about business, and sales.
And about corporate culture.
I held the same job for more than seven years, but received paychecks from four different companies, simply because of mergers and acquisitions.
And in some cases, found that the agreement between ourselves and our employer went out the window.
Crash & Burn Story Number One
In one notable example, I took a job with a company after agreeing that I would be taking some vacation time to pick up our new Skyhawk at the factory!
The Cessna factory offered two potential delivery dates, and I even let my employer choose the later one because it was more convenient for THEIR schedule.
As Murphy’s Law would dictate, theree was a merger between the time I began my employment and the time our plane was completed. So when it was time to pick up the Skyhawk at the factory, my new employer denied my (previously approved by my OLD employer!) vacation request.
After some heated words, we split the difference and I flew to Kansas City and John and I flew the new Skyhawk the rest of the way home.
I was unwilling to give up this experience of a lifetime, but my employer was clearly not pleased. Actually, neither of of us was pleased with this “compromise.” It was the beginning of the end. My negotiated time off for flight training was similarly derailed and I had several large gaps in my training which cost a LOT of time and money.
My performance reviews had always been stellar, but this review included several choice phrases like “puts own needs before the those of the team,” and “not as committed as we’d like.”
John and I had a recurring conversation topic – How can we have a normal degree of control over our lives? How can we keep our capricious bosses (or their bosses’ bosses) from throwing wrenches in our (often aviation related) plans?
We should be able to do what we do best, for companies that are small enough to behave like human beings and make and keep reasonable agreements.
The answer was obviously to offer our marketing and business consulting services to clients that need our help to sell more of their products and services.
And got great results for them using the tools and expertise we’d learned at larger corporations – things like great web sites, social media marketing, email marketing, targeted postcards, and trade show tactics.
And enjoyed life 1000 times more. But it wasn’t already sunshine and roses.
Crash & Burn Story #2
So, In the first few years in our aviation marketing business, we were so excited to get ANY new client.
If they were involved with aviation and needed any kind of marketing done, and they had a pulse – we were all over it.
So, we bent way over backwards got this big, prestigious new client that was going to amount to more than 50% of our revenue for that year.
This was the biggest one we had ever had!
We were SO EXCITED!
We bought some new equipment and new software and hired some people to help with this contract and it was going to be AWESOME.
Until it wasn’t.
And demanding a bunch of additional work that was beyond the scope of what we agreed to.
What happened next was completely unbelievable in my experience.
We got a call from our photographer. He said that the client had locked up some very expensive lighting equipment in a storage room and was holding it until the situation was resolved.
When we heard this, we dropped everything, drove a couple hundred miles to show up in his office the next day. (I wish I could say we hopped in our G VI and flew out there, but we weren’t there yet. Still aren’t, but that’s the goal, right?)
So the client wasn’t there, which was kind of anticlimactic, since I’d been rehearsing what I was going to say the whole time. but one of the managers got the client on the phone and we negotiated an end to the contract, right then and there.
We refunded some of the money because we have a satisfaction guarantee and we wanted to honor it.
But we were absolutely not going to allow our team to be treated this way
So It was like one of those modern-day Mexican Standoff drug deals in the movies where the money disappears from this iPad over here and shows up on that iPad over there while we’re all glaring at each other.
So, at the end of the standoff, we drove away with our photographer’s equipment.
And we all lived happily ever after!
It was scary to give back that chunk of money after all the expenses we’d run up, but we did it and everybody got paid and we were the only ones who suffered a financial hit.
Education is expensive.
So, three things I learned from this:
- We can (and will!) know our numbers and keep our expenses under control. We have a FINANCE meeting EVERY DAMN Monday, for pushing a pencil around SO WELL that we were able to take the hit without going down in flames.
- We will do whatever it takes to remain financially solvent. Even it it means selling a plane. (!) We “feed the horses first,” to quote a bit of cowboy wisdom.
- Our business model is such that we will never again allow one client to be responsible for more than 50% of our income. If you can keep your expenses in control and have enough clients in the portfolio and prospects in the pipeline, you literally have the power to walk away from ANYONE.
- The freedom to refuse any particular project or client for any reason.
- The prosperity to treat their clients, team and family very, very well.
This episode has been brought to you by our Aviation Marketing Lab!
If you haven’t checked out our Aviation Marketing Lab lately, you may be surprised at some of the technology and service additions we’ve made.
John and I worked long and hard to put together a set of tools and services most likely to help a small to medium-sized aviation company succeed at reaching their sales and marketing goals. We use our economies of scale to bring some powerful technologies and skilled professionals together to help you at a fraction of the cost of acquiring the use of these things on your own.
Have questions about how the Marketing Lab might help you or your company achieve better sales results?